Privacy Policy

Introduction

HAVELOCK.CO.IN

CUSTOMER PRIVACY POLICY

AND INFORMATION PRACTICES STATEMENT

Revised Dec 2014

Havelock.co.in, is a subsidiary of Eco villa palm beach resort

We recognize the importance of protecting the privacy of individual-specific (personally identifiable) information collected about our guests, callers to our reservation centers, visitors to our Web sites (collectively 'Customers'). Examples of individual-specific information ('Information') are described in the Section, "What is Individual Specific Information?" We have adopted this Customer Privacy Policy to guide how we utilize Information about our Customers.

Purpose

Our purpose in establishing this policy is to balance our legitimate business interests in collecting and using Information with our Customers' reasonable expectations of privacy. Our intent is to bring you offers and discounts that we believe are relevant to your interests. We believe that our Customers benefit from promotional activity based on Customer Information employed to market goods and services offered by and through us

Security

We collect Information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legal obligations. We safeguard our Customers' personally identifiable information by using industry standard practices. Although "guaranteed security" does not exist either on or off the Internet, we make commercially reasonable efforts to make our collection of such Information consistent with all applicable laws and regulations.
Currently, our Web sites utilize a variety of different security measures designed to protect personally identifiable information from unauthorized access by users both inside and outside of our company, including the use of 128-bit encryption . This allows for utilization of Secure Sockets Layer, which is a method for encrypting data. This protects confidential information - such as credit card numbers, online forms, and financial data - from loss, misuse, interception and hacking.
We take commercially reasonable efforts to create and maintain "fire walls" and other appropriate safeguards to ensure that to the extent we control the Information, the Information is used only as authorized by us and consistent with this Policy, and that the Information is not improperly altered or destroyed. Our privacy protection practices help us to maintain accurate, timely, complete and relevant information for our business purposes. Our communication system, software and database practices have been designed to aid us in supporting authenticity, integrity and confidentiality. Although we use commercially reasonable efforts to maintain data security when data is transmitted through third party communication service providers, we do not warrant the security of data during such transmission.
Third party Web sites that are accessed through links, banners and other means of electronic connection on our Web sites have separate privacy and data collection practices, and security measures. We have no control over these third party Web sites and no responsibility or liability for the practices, policies and security measures implemented by third parties on their Web sites. These third party Web sites have content, advertising, banners, links, sponsors, partners and connections over which we have no control and no responsibility. We encourage you to contact these third parties to ask questions about their terms of use, privacy practices, policies and security measures before disclosing personal information on linked Web sites. We do not endorse or approve the content, terms of use, privacy policy, advertising or sponsors of any linked Web site.
Please click on this link Feedback/Opt out to give us your feedback about this Policy or opt out of further communications from us.

The Internet

On our Web sites we do not collect personally identifiable information from Customers unless they provide it to us voluntarily and knowingly. When you reserve a room with us we will capture information such as name, address, telephone number, e-mail address, and credit card number to process your reservation. The primary purpose of capturing your e-mail address when you make a reservation with us is to send you a reservation confirmation. The confirmation may contain additional offers that we believe may be of interest to you, based on the information you provide to us. If you have consented to be put on our e-mail lists, we may contact you via e-mail from time to time. You will always be provided with a way to opt-out of future e-mailings. However we will continue to send e-mails to confirm your reservations.. Like many other Internet sites, we automatically collect certain non-personal information regarding our Customers, such as software client information (for example, IP addresses, browser versions and operating systems) and aggregate information (for example, number of pages accessed) in order to analyze Web traffic and usage trends, and to enable us to tailor content and services to provide a better fit to our Customers' needs. Information of this nature does not pertain to your specific identity and is not associated with your personal information.
Our Web sites have hyperlinks that connect the Customer to other Web sites, some of which are not controlled by us. Once you leave our Web sites, each new Web site you visit may have its own privacy policy and terms of use. Your interaction with these sites will not be governed by this policy or the terms of use of our Web sites. Access to and use of such linked Web sites through links provided on this Web site is governed by the privacy policies and terms of use and policies of those Web sites.

Cookies

We may place a "cookie" on your web browser. A cookie is a very small text file that is sent to a Customer's browser from a web server and stored on the Customer's computer hard drive. It assigns the computer a unique identifier. The cookie stores information on your hard drive so we can communicate with you more efficiently, respond to you based on prior sessions at which you provided information about you or your preferences to us and understand what you prefer to view on our Web sites. We do not use cookies to store passwords or credit card information. Cookies do not tell us your individual identity unless you have chosen to provide it to us.
Your browser may be set to allow you to be notified when a cookie is to be placed on your browser, decline the cookie or delete cookies that have been placed on your browser. Some functions of our Web sites may not work or may work slowly if a cookie is refused.
Our Web site uses third party service providers to serve and host our advertisements. These third parties may place cookies on your computer if you click on or access the advertising.
The third party cookies are used to track whether the site was accessed from the advertisement. The cookies generated from the advertisements do not contain personally identifiable information. We do not control these cookies and they may not follow the rules we have set for our own cookies.
We and our third party ad server also use invisible pixels, sometimes called web beacons, on our Web site to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without the use of a Customer's personally identifiable information. This information may be used to improve marketing programs and content and to target our Internet advertisements on our site and other Web sites.

The Information We Collect.

If you make a reservation through our Web site we will collect and store your name, address and other basic information about you for the purpose of reserving the hotel accommodations . If you make a hotel reservation directly with a Brand Franchisee, state law in many states requires the hotel operator to collect and retain your name, address, telephone number and other basic information solicited on the hotel registration card and make it available to law enforcement officers. Our hotel operators send this information, as well as e-mail address and transaction detail (what goods and services were charged on the hotel bill) to our data storage facility for collection and storage (the 'Data Warehouse'). In addition, we obtain personally identifiable information from third party sources that are obligated to comply with applicable privacy laws and append it to the information maintained in the Data Warehouse about you. We do not collect Credit card numbers from Customers.

Feedback/Opt out.

We offer Customers the opportunity to "opt-out" of communications. A customer may elect to opt out of receiving communications by following the directions posted on the e-mail communication. However, we will continue to send e-mails to confirm your reservations. Customers can elect to opt out from any of the following: (1) Mail - e-mail (excluding confirmation e-mails) and direct mail; (2) Phone -telephone and fax solicitation; or (3) Contact - all communications including e-mail, direct mail, fax and telephone.

We also invite your feedback and comments on this Policy. Please contact us at the e-mail address

Reservations

When a Customer calls our reservation centers or contacts us via the Internet, fax or other means about hotel reservations, we need certain information such as name, address and telephone number to respond to the inquiry and to make the reservation. This information is sent to the hotel where the reservation is also recorded. Franchisees may impose other conditions on the reservation such as minimum length of stay, advance deposit and other terms of the contract. A Customer should always ask for and record a confirmation number when making, changing or canceling a reservation. Information collected as part of the reservation process is used as this Policy describes whether or not the Customer actually utilizes the hotel reservation. The Franchisor may, but is under no obligation to, contact Customers with reservations to inform them about changes in the status of the hotel for which the reservations are made and may suggest alternative accommodations.

e-mail

We will ask Customers to submit their e-mail address when they make a hotel reservation with us. The primary purpose for capturing your e-mail addresses when you make a reservation with us is to send you a reservation confirmation. Our confirmations may contain additional offers based on information you provide and your destination. The primary purpose for capturing your e-mail address when you enroll in a Loyalty Program is to send you on-line account statements. Whether Customers provide their e-mail address to us in order to make a hotel reservation , they may consent to receive e-mail offers from or through us. Customers will always have the ability to opt-out of future e-mail communications; however, we will continue to send e-mails to confirm your reservations.
It is our intent to only send e-mail communications (other than confirmation e-mails ) to Customers who have consented to receive them and/or to Customers who have permitted third parties to share the Customer's e-mail address for purposes of receiving promotional e-mails. At any time a Customer may opt-out of receiving e-mail communications by notifying us as provided in the Feedback/Opt-Out section above.

What is Individual Specific Information?

Individual-specific or personally identifiable information is any information or data about a Customer that in itself, or as part of a unique combination of information, specifically recognizes the Customer by a unique identifier or descriptor. Examples of individual-specific include name, address, telephone number, e-mail address, employment status, credit card type and number, and other financial information.

What We Won't Do With Customer Information.

We will not:

  1. Sell or rent Information to third parties

What We Will Do With Customer Information:

We will:

  1. Use Customer Information to solicit additional hotel stays at the same hotel and other locations of India and to offer goods and services we believe may be of interest to Customers on behalf of ourselves.
  2. Create and use aggregate Customer data that is not personally identifiable to understand more about the common traits and interests of our Customers;
  3. Use Customer Information to enforce a contract with us or a Franchisee or any Terms of Use of our Web sites, or provide access or disclosures that we believe in good faith are required to comply with applicable law ;
  4. Transfer Customer Information to the party that acquires the business or assets to which the information relates.
Other Disclosures/Compliance with Law.

We may be obligated to disclose Information about you to a law enforcement agency or by a court order, or under the discovery process in litigation, investigations, and prosecutions. We may provide Information to assist a Franchisee to enforce a contact you may have breached. We may also disclose information voluntarily to cooperate with law enforcement agencies in matters of national security. We may ask certain questions to comply with certain laws if you reside outside India or meet certain other criteria established by law or executive order. Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in good faith belief that disclosure is otherwise necessary or advisable. Situations may include: to perform, maintain or enforce contracts with our Customers, to protect the rights or properties of our Franchisees, affiliates and business partners, our Customers or others, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing or who may be threatening to cause interference with or damage to our rights properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Correction

We make repeated efforts to verify the accuracy of Information and to correct and update our database from Information available to us. In the event a Customer believes that such Information held by us is inaccurate or outdated, we will, upon notification and sufficient time for verification, take all reasonable steps to correct any inaccuracy or update outdated information of which we are made aware.

Downloading

Please feel free to download or copy this Policy.

Policy Changes.

The Policy in effect at the time of each visit to our Web site applies to that visit. However, we may change or terminate this Policy at any time without prior notice by posting an amended version of the Policy on our Web site and providing you with the ability to opt out of any new, unanticipated uses of Information not previously disclosed in the Policy. Please check our Policy each time you visit our Web site or more frequently if you are concerned about how your Information will be used.